Remote Assistance

WHAT IS REMOTE ASSISTANCE?

NORMAL RATES: $35 per Hour ($8.75 per 15 minutes)
15 minute Minimum Charge on all connections.

AFTER HOUR RATES: $60 per Hour after 8pm / On Weekends / Holidays!

If your Internet Connection is WORKING and you need a Technician to do software troubleshooting on your Windows based PC - Without needing any physical labor done on the computer..... then we can use Remote Assistance via Internet to help you without you having to pay a Service Call fee for a Tech to come to your home.

Often we can fix your computer problem over the telephone. Maybe you just need help updating your antivirus software, or fixing an uncompatable addon. We consider that a completed job, and also charge for a Remote Assistance session. The cost is only $25 per hour and your only charged from the time the Technician actually makes a connection to your computer via the internet, or for the length of the phone call. We will even give you the instructions below so that you can prepare everything for the Technican - Saving you even more money! Simply, follow the Instructions below and call CGrafiks when your done.

During your remote repair session YOU will be able to observe all repairs LIVE by watching your screen while we solve your problem. Your computer mouse will actually move around on your computer screen right before your eyes. You can even watch and learn! Plus, YOU will be able to assume control at any time. When we are finished, we will disconnect from your computer and will be unable to reconnect, unless YOU initiate the connection again. This entire process keeps you, our client in complete control at all times. We're happy to explain this process over the phone to clarify any concerns that you may still have

TO BEGIN A REMOTE ASSISTANCE SESSION: Visit Www.CGrafiks.Com

Read Before Installing Antivirus

Read before installing an Antivirus!

Due to the conflicting nature of competing anti-virus and firewall programs, it is imperative that you:

* Verify your computer does not already have anti-virus software preinstalled.On most of our home computers we preinstall a free antivirus such as AVG. If your computer has this software, you must uninstall it before you install another anti-virus program (for instructions on how to do this, see the “NOTES” listed below). Failure to do so can cause your system tolock up or become unstable.

NOTE (for systems with the Microsoft® Windows® XP operating system): If your computer has AVG and you wish to uninstall it, click START, Control Panel, and Add or Remove Programs. Then click on AVG FREE and click theRemove button. Click Yes to confirm the removal. After the uninstall completes, it may be necessary to restart your computer.

NOTE (for systems with the Microsoft® Windows Vista™ operating system): If your computer has AVG and youwish to uninstall it, click the START button, Control Panel, and Uninstall a program (found under the heading “Programs”). In the following screen, click on AVG and click the Uninstall button. Then click Continue to proceed, and Yes to confirm you want to uninstall the program. After the uninstall completes, it may be necessary to restart your computer.

Even the most up to date antivirus is capable of letting a virus slip through. It's similar to a bullet-proof vest in that if a bullet hits you in the back or chest it will protect you; however if it hits you in the head or side ( even with a vest on ) your going to be hurt! An Antivirus works on the same principle. Virus signatures are updated daily because of new threats that are just being found. If a virus happens to find its way into your system before the virus signature is updated into your antivirus program... then you have just been infected and your antivirus will not see this even if it gets the latest virus signatures. Why you may ask.... simply put, the virus is already inside now, and is hiding behind your antivirus!

The most common ways of getting a virus are by:

A Floppy disk from a friend.
A download off the internet.
An email or email attachement.

*Downloading software such as Limewire, BearShare, Frostwire, Kazaa, Napster, and the hundreds of other peer to peer filesharing software is the most common way of infecting your PC! If you download music I definetely recommend using ITunes which is safe and legal!

How to Prevent Overheating of your Computer

HOW TO PREVENT OVERHEATING:

*Heat is a vicious enemy of a computer. The large computers of yesterday were kept in special climate-controlled rooms because computer chips and other mechanical components had to be kept cool. While today's personal computers don't need such extraordinary care, they should be kept at a normal temperature and never be left in a car in the summer heat or in direct sunlight in high temperatures.

Today's computers have built-in cooling fans that keep the computer from overheating during normal use. If your computer's cooling fan malfunctions, the computer will overheat and cause irreparable damage. Keeping the computer fan in tiptop shape is fairly easy. Just follow these simple steps:

*Keep Cool Tips:

1. Do not block any air vents on your PC's case. You can also extend the life of your computer monitor by giving it a little breathing room. Don't block the air vents on your monitor by piling papers or books on top of it.

2. Most fans are on the back of the computer, so position the computer a few inches from the wall.

3. Keep draperies and other fabric away from the fan.

4. Keep the fan clean and free of debris.

5. Keep dogs, cats, and other hairy pets away from the computer.

6. Keep your computer in a clean, well-ventilated area.

7. Open your case once or twice a year and use a computer vacuum or can of compressed air to clean out built up dust and debris. Do this more often if you have a cat or dog that sheds a lot.

8. The room where your system is kept should never be too hot. How hot is too hot? If it's uncomfortable for you, it's probably uncomfortable for your PC as well.

9. Don't put the CPU unit of the computer on the floor. This is one suggestion that even I don't always follow. Yet, if this is feasible, your computer will accumulate less dust and dirt if kept off the floor

* CLEANING YOUR COMPUTER INTERNALLY:

As you have read, overheating inside the PC is the major cause of death of computers. However by simply cleaning your PC you can prolong if not completely rid the overheating process. I see it every week, computers overheating when their fans get clogged up with dust, or cigarette smoke residue. You can save a ton of cash and avoid costly repairs by taking a little time to clean up your computer.

However you must be aware of ESD (Electrostatic Discharge) when cleaning your computer, and also you must use appropriate chemicals and take precautions when performing this task. There are steps you must follow when cleaning your computer or you can seriously damage your internal components and otherwise destroy your computer! Make sure the computer is powered off and unplugged before proceeding any further!

Use only a vacuum cleaner with a rubber or plastic tipped extension hose to remove any dust bunnies, or animal hair from inside the computer.
NOTE: WHY NOT USE CANNED AIR?: The "canned air" can actually be harmfull when used on electronic devices because it causes moisture and if not completly dried can cause electrical damaage to your computer. Be carefull to not knock loose the components attached to the mainboard inside your compter with the attachement hose. Vaccuum the CPU (Central Processing Unit) fan in the center of the computer, also any external fans in the front, side and back of the computer. Vaccuum any vents you can reach, and also both sides of the Power Supply unit normally at the top of the computer case. If you are unsure about the process or do not have the neccessary supplies to clean your computer - contact us to set up a time for cleaning!

CGrafiks Computer Service Center
Www.CGrafiks.Com / Tech@CGrafiks.Com
(931) 335-0398 / (931) 337-0023